Hi Ahunn, Did this issue only appear in Excel? Where did you store the files? On local computer or network? I suggest you try this method and check if it works fine:. Open a new Excel file. Select the Excel file you want to Open.
Whenever I move a chart from embedded to its own sheet Excel 2016 freezes. Even if I open up an existing workbook and click on the tab that has a chart, Excel 2016 freezes. Running Lenovo P71 with docking station. All computers have Excel 2016 installed with latest updates - We had. Excel DOESN'T crash when saving to desktop (redirected to Windows server) or other local disk. We also updated Kaspersky Internet Security from 2017 to 2018.
Try to save the file. Then I suggest you try to uninstall Office completely and then reinstall Office. About how to uninstall Office completely, please refer to this article: If this issue still exists, please try to create a new account of MAC and check if it works fine in new account of MAC. Any updates please let me know, I'm glad to help and follow up your reply. Regards, Emi Zhang TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact.
Hi Ahunn, Did this issue only appear in Excel? Where did you store the files? On local computer or network? I suggest you try this method and check if it works fine:. Open a new Excel file. Select the Excel file you want to Open. Try to save the file.
Then I suggest you try to uninstall Office completely and then reinstall Office. About how to uninstall Office completely, please refer to this article: If this issue still exists, please try to create a new account of MAC and check if it works fine in new account of MAC.
Any updates please let me know, I'm glad to help and follow up your reply. Regards, Emi Zhang TechNet Community Support Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact.
Experiencing a Word freeze-up in the middle of working on something important is very stressful. Let’s say, you are writing your term paper seeking an answer to the question that would make the life of millions of people around the entire globe much easier and more comfortable (for example, Do Woodpeckers Get Headaches?). And in the middle of the process, when your thoughts smoothly flow from your head into the text editor; when no slightest is needed from anybody; when the inspiration is overflowing; when you feel on the verge of the greatest finding in the history of humanity – dear Lord! Word just crashes or freezes.
If you’ve never suffered such a tragedy, you must be the luckiest person on Earth and should definitely play lottery right about now. Otherwise, scan the text below to find out how to straighten things out and minimize the damage from such a misfortune. To partly recover the document you have been working on, try printing out the screen. After that, try force-quitting the application by using the Command-Option-Esc shortcut. When the Force Quit window appears, select the app you want to abort and press Force Quit. If an app crashes or closes unexpectedly, the files you have been working on, are lost in most cases.
However, Word saves the file edits automatically, so it can help you recover the information after restarting the program. In case, Word doesn’t request file recovery permission from you, most likely it failed to save the edits, and there’s nothing to restore. If you use Time Machine backups and the default backup frequency is one hour, chances of file recovery are quite high. Adopt a habit of saving the documents as often as possible to prevent unexpected data loss. Also, check if the autosave options are set in Word’s preferences to make sure at least a part of your file is recoverable. By default, the auto recovery is set to save a file every 10 minutes. So, in the event of unexpected quitting, Word should have saved the document version created ten minutes before that.
There is one more way of finding the file if the Word app has crashed: go to the Finder to check if the file locates in the Documents folder. To access the Microsoft Word auto recovery files on Mac OS X, go to your user profile - Documents - Microsoft User Data.
Delete Microsoft Office settings and Excel preferences from your Mac Check if you closed all Microsoft Office for Mac applications. Launch the Go to menu - go to the Library folder. Note: Library is a hidden Mac OS X folder. To display it, press down the Option key while clicking the Go menu.
Access the Group Containers folder - search for the folder with a name ending in “.Office.” Next, search for the Excel preferences file called com.microsoft.officeprefs.plist and delete it. After that, relaunch the application to see if the problem is solved. If the problem persists, remove the whole “.Office” folder to remove all prior settings and preferences set for all office apps. Using this method, you will completely reset Office and re-create a folder in the /Library/Group Containers. If the problem stopped, one of the files is causing it. Try dragging the files back to the Preferences folder one by one and launch Outlook to isolate the problematic file.
Once you’ve found the culprit, drag it into the Trash. If the problem persists, go to Preferences - Microsoft - Office 2011. Relocate the Outlook Preferences and OfficeSync Prefs files to the Desktop. Launch Outlook to check if the problem occurs. Repeat the above manipulations and check the files one by one.
Note: if a specific file is missing, proceed to the next one. Most likely, the feature hasn’t been used yet.